Sunday, October 11, 2009

Professional Opportunities & Job Skills


So this week we have more of a personal experiences topic. That's why we have decided that we are going to write our blogs separate. The things we've gone through professionally and what we have gained after having "survived" some of these experiences.






Natyeli:

When I try to think about how I have used my interdisciplinary skills in my professional life, I realize how important incorporating multiple skills and knowledge really is. Professional I can worked in hospitality for years to get through school. However, in terms of my career I have worked in schools and non profit organizations. In every case I have had to juggle multiple disciplines. Working in bars and restaurants for years has developed great communication skills which are vital when entering the workforce. In this industry you work with people, you have the good days and the horrible days when you just can't catch a break. It is because you are working with so many different people on a regular basis that a single day can be an emotion roller coaster. When all is said and done you go home with some money in your pocket and lot of experience with people. I have learned how to keep people happy and how to put on a happy face when they are not. I can honestly say that everyone can benefit from working in the service industry. When working in elementary schools, I have used psychology and obviously teaching skills to determine the best way to help a certain student. In addition, the communication skills I've developed through serving has helped me become more comfortable with job interviews and new situations. People skills are extremely valuable and I would say have to be developed not taught.

I would say that my strongest job skill would be enthusiasm for what I am doing. If you enjoy what you do then you will do it well. From what I've learned it really is that simple. However, enthusiasm or better yet the lack of enthusiasm has also been my weak point. After working in the service industry for almost seven years (hosting was my first job at 16) the enthusiasm tends to fade. With me personally I have realized that once this happens, it is almost impossible to strive for success. I become careless and worse at my job and as a result I am unhappy with myself. We all need jobs and for that reason are forced to stay in spite of the bad stuff. Luckily, I do not plan to be a server for the rest of my life but I know now that it would be impossible for me to be good at a job or career that I did not genuinely enjoy. Anyway, it is for this reason that you guys constantly hear me talk about loving what you do and being passionate about what you are choosing to invest your time.

For me, it is important to be involved in clubs and organizations that involve helping or mentoring children. I would ultimately like to teach elementary ESOL classes. Children make me happy and being around kids is something that I have never stopped enjoying. Therefore, organizations such as Big Brothers Big Sisters, Junior Achievement or any mentorship program at a school would be helpful for my career path. As far as internships go, they are the best way to gain hands on experience. I have already shared with you guys about how a previous internship experience helped me decide what I did not want to do as a career. In contrast, a good internship experience can be very informative and enjoyable. The most fun I had was with my Junior Achievement experience in an ESOL class. Half the class spoke little to no English and I was so scared before my first lesson. In the end, that experience is what helped me pin point exactly what position I wanted to work toward. The students were fun and happy. They were forgiving and helpful when I made mistakes with my Spanish. I loved it.


Dani:

I am in a unique position. I have been in school for a long time. I took two and a half years off from school because of a job and upon returning to school have had to attend part time because of work. In my field, hospitality, experience is vital. There is only so much good classroom learning can do when you are in the hospitality field. Most of my experience is with the Disney company. I started with them back in 2002 as a part time manager of The Disney Store. My store fell victim to the huge store closings that occured back then. It was around this time that I changed my major to Hospitality Management and went to Walt Disney World since retail is not considered part of the hospitality industry. I have done many things at WDW. I started in merchandise, was promoted to research, left the company for a management internship with Universal, returned to Disney in Sales (where I spent those two and a half yars around from school and traveling the California and on the cruise ships instead). It was a big decision to leave my well paying sales role and return to school. I very well may never earn that amount of money again.
In the end, because of changing to Interdisciplinary studies, I will be doing more of what I love. I love teaching and serving people. And that is why my IDS degree is Hospitality Management, English, and Education. I currently work two jobs, one of which is a new job starting this week, but it is a job I have already done. My favorite job of the two is at the Rosen College. I am one of two supervisors of a research and sales project. I work with 20 students, have one boss to report to, and we partner with the Orando Convention and Visitors Bureau. My greatest strength in this role, is that I listen and care about my team. I develop practices and tasks based on the team's feedback. My greatest weakness is probably remaining happy in a job.
After returning to school I left the sales role and moved into an office, a call center to be exact with Disney. I thought I was going to love it. Instead after 7 months I wanted out. An opportunity for a dream job came about: the Dream Squad. It was a temporary role, and this was the last time they were going to hire for this role. I took it. It was indeed everything I wanted, except a team to lead, but that was ok. I was doing some amazing things for our guests. As the time came for the role to end I had no other job in the company to go to. I had hoped to make connections and become a manager at Disney, but alas the major budget cuts, and the system the company has in place to become a manager were against me. I was desperate. Low and behold, The American Idol Experience was going to open and I got an interview to be on the opening team. I did NOT want to go to Attraction Operations, but it was the only option. I was offered the role of opening team trainer and although I was offered more money per hour than any other trainer, it was still the lowest wage I had earned in years. That's what prompted me to look for another part time role and how I found the supervisor opportunity. Things have started to move in Disney again and so I was able to move back to the research department this week. It feels odd going back to a position I held five years ago. I am still not earning a whole lot and I often question my success for having to return to an old position, but it is still better than being in operations.
There are a ton of hospitality organizations. But I am most interested in joining Toastmasters because I love to speak. I want to learn more about training and be able to write training programs and maybe become a consulted for the hospitality industry in regards to training.


So enough about us, tell us about your experience so far and types of positions and opportunities that are of interest to you. How have you used interdisciplinary skills in your professional life?

16 comments:

  1. First of all let me start by giving everyone a quote. Confucius Quote. Find a job you love and you'll never work a day in your life. - Confucius

    I have always used interdisciplinary skills in every position I have been involved with, in work as well as in my everyday life.

    In my life I had positions in various companies including Napa Auto parts, an opera house in New York, Retail, Nationwide Insurance, Clarol, Loreal, Vitamin Companies, Vending Companies, exotic magazine sales, Amusement Industry, Medical Billing and Coding, Real Estate, Vacation Ownership Sales, Disney, Travel Agent, and a business owner of several companies. Throughout my adventurous careers I have discovered one thing that is true, if you are not marketable in many aspects of your industry you are disposable. Not to frighten anyone who may have not had the work experiences that I have had, but one thing is for certain in an uncertain world, it is very important to keep an open mind and improve your critical thinking to as many areas of any business as you can. Please Please do not become complacent in your position. Continue to grow and learn within your company and within your life.

    As far as a position that is of interest to me...well, now I would like to help family and friends (new and old) with their travel plans (www.greatvacation4u.vpweb.com) all at the same time as being a teacher. Well, how does that work with interdisciplinary studies you may ask. Being a teacher with today's turbulent economy is not as stable as it used to be. To make yourself a little more income secure you should have a back up plan that may assist in earning that extra income. With my areas and minor I should be able to get enough background in serveral fields to assist me with a small business and work on getting into teaching at any level.

    Thank you for reading. Shari L. Weber

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  2. Since I was about 17 years old, I have always worked in a job where I worked directly with the public and had to utilize skills that I am now getting a degree in. My first job was at Subway and although that pay was low I had a great team I worked with. They wanted to promote me to assistant manager a year or so later but I felt that it wasn't for me and so I quit a few months later (because of owner issues) and then started at Target. With these two jobs I was already having to associate myself with knowing what people want and how to make them as happy as possible, at a very young age. A few months later I graduated high school and went to FSU for my first year of college. I came home after my first year after deciding that Orlando was a better environment for me and started attending UCF and also got a job at my current employer, Publix. Over the past three years I have been very happy with Publix and am actually considering to one day become a manager. Even though, as Natyeli stated, working with the public can have its ups and downs I hope to take from it a good sense of what people want and outstanding people skills. I feel that I have a good grasp on those two areas already and don't see myself leaving Publix any time soon. It may sound sad, but I really have never had a passion in life except for helping people. Who knows what my future may throw my way but for now I am happy to be working in such a fun and easy going environment as Publix. Does anyone know of any hospitality programs or organizations that I could be a part of?

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  3. I definitely agree that you cannot become complacent in a position. I also enjoy working with the public. I cannot work in an office without any face to face contact with people.
    A great resource for hospitality jobs is www.hcareers.com.

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  4. Dani,

    As much as I sometimes get frustrated working face to face with the public, I would still prefer that over having a 9-5, desk-job. It certainly makes things more interesting dealing with the public and I am surprised by how much I learn everyday interacting with people from all walks of life. Thanks for the resource! I will definitely look into that.

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  5. Wow, everyone has so much experience so far! I am still just my second year in college straight out of highschool, so my experience is more limited.

    I started working when I was a Junior in high school at a smoothie place called Juice It Up! It was your typical first job with minimum wage and small hours but I loved it. It was my first peak into the service world. Even on days when I was feeling down I would somehow find some inner happiness come out naturally when I was forced to interact with other people. My next job was at a Marriott Resort as a spa receptionist. Boy, that job was awesome! I was working at a really nice establishment, getting a much higher pay, and feeling more responsible. This was my first exposure to the hospitality field and a leading force into my decision to pursue it while in college. My current job, is like Danis, kind of a step backwards. I currently make Coffee and smoothies at Valencia for a pay that ranges between 8-11 dollars an hours depending on how tips go. It is also a full time job, which I was not looking for since I am also going to school full time, but it came at a time when I was a little desperate to find a job because I am working towards becoming an in state student so I won't have to pay for any more rediculous out of state fees.
    All my jobs have been in the service industry and most likely will continue to be so. I truly love getting to see and talk to new customers and hear about their experiences. But, there are those days when sometimes I would like to work behind the scenes.

    I have not been able to incorporate one concentration area of study or my minor, as I have not had a job which I needed to use those but they really interest me and I can't wait to use them.

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  6. Shari, you have had a lot of interesting experience!! I love how you have had the opportunities to have such a diverse range of jobs. These days people get settled into one career and stay there until they retire, but you have so much under your belt. I also love how you own your own businesses as well. Especially in this economy, it seems the only way to make good money is to have your own. I have read in a magazine a while ago that Sandra Bullock is quite the entrepreneur herself with something like 67 businesses! Think of how many possible businesses that are possible especially if you have such a large skill set! Maybe that will be you one day Shari!

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  7. Yes! I agree having a wide range of experiences is great! However, Jess don't be concerned with not having as much experience. You've got nothing but time on your hands. As far as experiences that relate to your fields of interest, you can always look into volunteering, internships or shorter term things that don't interfere as much with your work and school schedule. Sometimes you even get school credits for internships. Believe me I have worked in restaurants for years and that has little to do with my career goals. The smaller things that I have done such as Junior achievement in an ESOL class and mentorship programs in schools have been great experiences that I could adjust to my own schedule. Anyway, great comments guys!

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  8. I would like to look into shorter term things or internships. I have looked into the Co Op program but didn't end up doing it this semester. Also, what is the Junior Achievement? Is there a website for it that I can go to and look at? ESOL is a huge interest of mine as I would love to move to Europe and either teach in their school system (that could be really difficult at first) or to open my own language school. I know there is one ESOL class in particular but are there any other classes that you found interesting and would recommend taking?

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  9. Jess,

    It's funny because I really don't think I have had much experience with much yet. I mean I have been in school since 2005 so i technically should already be graduated but things didn't seem to work out that way. I suppose I have had a lot of experience with college and trying to juggle work along with it. It sounds to me like you have a lot of experience with the service industry already, though, so don't underestimate yourself!

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  10. My job experience has mainly been in the food industry. I have been working since I was 14, starting at a local hamburger place down south. As many times as I wanted to quit, I never did... until I moved away for college. Four years at the same job, and honestly I loved it. There were days that made me want to rip my hair out, but it taught me how to be patient and many customer service skills. At a young age, I was taught many different things, and I was brought up to have a good work ethic. When I moved to Orlando for college, I had a hard time finding a job. I found 2 in food service, and didn't like the hours or people. I wasn't use to being the new person, since I had been at a place for 4 years. I went through a few jobs and when I decided that I wanted to be a teacher, I started babysitting. I have been doing that for 3 years now and love what I do. The families have helped me with many school projects. If I need to observe a child, I always had subjects.

    Even though I loved working with children, I missed the interaction with people my age. I got another job working as a bartender at night, and have been doing that for sometime now. I still babysit, and have close ties with all the families. I just couldn't get the service industry out of my system.

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  11. Amber, I can relate to you in so many ways as far as working in the food industry. I worked at Chick-fil-a for almost 5 years and, at times, hated it, but when I look backa at my experience, I wouldn't trade it for anything. My people skills increased in so many ways with learning how to be patient with customers who had no clue what they were ordering or how to order it, waiting on food to be made, etc. I really enjoyed the customer side of the food industry. I found so many days that just a smile and a sincere, "Have a great day!" just made someone's day. It's incredible how influential you can be with even doing the smallest of things.

    From my experience in the food industry, I gained a significant amount of people skills and learning how to deal with unique, abnormal situations on the spot. I learned how to work quickly, but diligently and effectively with making few mistakes. Mistakes made at a fast food restaurant regarding someone's order can ruin someone's day and even the employees day because the employee usually gets the brunt of the complaints from customers. From my experience in the food industry, I found my love for people and desiring to be more of an influnce in peopels' lives.

    Education is a career that runs in my family and I decided that I would try it. I've had several opportunities to shadow, observe, and teach in classrooms ranging from elementary to high school. I've enjoyed all of these experiences. Like someone mentioned before, without hands-on experience, it's difficult to gauge whether or not you are good at, enjoy, or want more. With the in-classroom experiences and opportunities that I have had, I've really come to enjoy education and look forward to influencing students and mentoring them.

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  12. Erica,

    I understand what you mean with the hands on experience when it comes to education. You can't learn about everything from a book. I don't have family in the field, but one day I had someone tell me I would make a great teacher. It was food for thought, I took it under consideration and trying the intro to education course, observed all grades and fell in love with it. I loved working with the younger children and that is what I have continued in.

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  13. I have worked a 9-5 position in an office where I interacted with the public, I have worked positions alone, I have worked factor with no real contact with the public, but I tend to agree that when you work with the public there can be ups and downs with your emotions. However, I too find public work more rewarding.

    And thank you Dani for the agreement on not becoming complacent in your job.

    Thank you for reading Shari L. Weber

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  14. I also agree greatly with Dani's comments about not becoming complacent in your job. I learned this as I was working in the fast-food industry at Chick-fil-a. I found myself, at times, dreading work because I viewed it as doing the same thing over and over, every day. It wasn't challenging or exciting to me anymore. I soon realized that it didn't have to be this way. I could try to challenge myself by setting goals for each day and trying to do new things to mix my "daily grind" up a little bit. I also began to think about asking for a promotion so that I could learn more and experience a different part of my job. It was a great thing to experience this and I learned that my complacency brought about dread and boredom to me because I became ok with what I was doing and not looking for challenges and ways to increase my experience.

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  15. I started working when I was 16, and since then all my jobs utilized the same skills or personality traits. All my jobs have required that I be friendly, outgoing, the ability to multi-task and excel in any given situation. I have had consistent jobs in the customer service field, working as an Allstate Insurance agent, Hair Stylist Assistant and I have worked in the theme park business in the past as well as I am a current Disney Cast Member. My strongest job skills are multitasking, being pleasant and smiling at all times even when I absolutely want to do otherwise, I am also a hard worker and a fast learner. My weakest skill is the fact that I am a perfectionist, although it’s a personal problem this tends to make my work load more difficult than it actually is. I tend to overwork and want everything to be as perfect as possible. I personally see this as an attribute, but some may find it to be my hubris.

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  16. I agree with Amber's and Erica's previous postings on experience being key...but not just to education. Experience in any field is what makes one excel and book a better job. For example until I have a more defined film resume I will have a hard time landing leading roles in film, even though I have multiple leading and non-leading roles in the theatre industry. Both are acting jobs, but each needs their own experience.

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